Legal
Privacy Policy
Last updated: May 2026
1. Who We Are
Juno Concierge AI provides AI-powered receptionist services to businesses in the United Kingdom. This privacy policy explains how personal data is collected, used and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data controller details: Juno Concierge AI, United Kingdom. For data enquiries, contact contact@junoconciergeai.uk.
2. Data Collected
The following personal data may be collected: • Contact information: name, email address, phone number and company name provided via the website contact form or during service onboarding. • Call data: recordings and transcripts of calls handled by the AI receptionist service on behalf of business clients. • Usage data: information about how visitors interact with the website, including IP address, browser type and pages visited. • Cookies: essential and analytics cookies as described in the Cookie Policy.
3. How Your Data Is Used
Personal data is processed for the following purposes and on the following lawful bases under UK GDPR: • To respond to enquiries and provide services — Contractual necessity / Legitimate interests. • To operate the AI receptionist on behalf of clients — Contractual necessity. • To improve products and services — Legitimate interests. • To comply with legal obligations — Legal obligation. • To send marketing communications (where you have opted in) — Consent.
4. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected: • Contact form submissions: up to 2 years. • Call recordings and transcripts: as agreed with business clients, typically 12 months. • Website usage data: up to 26 months. After these periods, data is securely deleted or anonymised.
5. Sharing Your Data
Personal data is never sold. Data may be shared with: • Service providers who process data on Juno's behalf (e.g., cloud infrastructure, telephony providers) under strict data processing agreements. • Law enforcement or regulatory authorities where legally required. • Prospective buyers in the event of a business sale, subject to equivalent confidentiality obligations. All third-party processors are required to comply with UK GDPR.
6. International Transfers
Where personal data is transferred outside the UK, adequate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or adequacy decisions by the UK Secretary of State.
7. Your Rights
Under UK GDPR, you have the right to: • Access the personal data held about you. • Rectify inaccurate or incomplete data. • Erase your data ("right to be forgotten") where applicable. • Restrict or object to processing of your data. • Data portability — receive your data in a structured, machine-readable format. • Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email contact@junoconciergeai.uk. Requests will be responded to within 30 days.
8. Complaints
If you believe your data has not been handled correctly, you have the right to lodge a complaint with the UK's supervisory authority: Information Commissioner's Office (ICO) Website: ico.org.uk Phone: 0303 123 1113
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the services after changes constitutes acceptance of the updated policy.
Questions about this policy? Email contact@junoconciergeai.uk